Jigsy FAQ

This page is intended to be a complete list of the Frequently Asked Questions we receive regarding a variety of Viviti questions, whether they be from someone wanting more information before upgrading or creating an account, or a current member needing help accomplishing a task within their account.

Much of this information may be found elsewhere in this Wiki, and some of these questions link to pages throughout it, but this page will serve as a single page resource for the basic questions we receive to assist current and potential members in getting quick answers to their questions.

If you don't see an answer to your question here, please submit it to us at feedback@viviti.com and we will reply with an answer and update this list.

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Hosting:

What is offered with a paid package?
How much storage and bandwidth is available for my site?
What is the Trial package?
My trial has expired - what now?
What is a Custom package?
My website has been deactivated! How can I reactivate it?
I own a domain elsewhere - how do I set it up with Viviti?
Do you offer custom website design services?

General:

How do I authorize my account?
Why do I have to authorize my account?
Does Viviti have an affiliate program?
Will there be any advertisements on my site?
What are your terms of service?
Where can I be informed of new releases, updates and upcoming features?
How can I manage my Viviti newsletter subscription?
Do you automatically submit websites to search engine listings?
Does Viviti support Frontpage/external website builders?
I have no more e-mail addresses - how can I create another account?
How can I create a custom error page?

Billing:

Which payment types do you accept?
How can I change my billing information?
How can I cancel recurring billing?
How much does it cost to use Viviti?
How can I view my transaction history?
How can I receive a refund?

Technical:

Which browsers are compatible with Viviti?
Is [third party application] compatible with Viviti?
Can I use a Viviti Component on a non-Viviti website?

Help:

How do I report a bug or issue?
How can I submit a suggestion (new service, feature, etc.)?
How can I get help?

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Hosting:

What is offered with a paid package?

Paid hosting package users enjoy a variety of benefits not available to those with Free and Trial packages.

Current plans and pricing can be found at http://viviti.com/about/pricing

If you're logged into your account currently, this address will get you there: http://viviti.com/account/plans

We think you'll find we offer excellent value for each hosting package and that they are an affordable solution to your website hosting needs. As these prices and terms are subject to change, they will not be replicated here, but the most current available packages can be viewed per the above links.

What is the Trial package?

We created the Trial package to give new members a sense of what a paid hosting package can offer as the Trial package has many of the features paid members enjoy.

This ad free package is available to new subscribers free of charge for the first 14 days as they begin the process of building a website with us. After this time, we ask that they choose from one of our free or paid packages.

We hope this package makes for an enjoyable first experience with Viviti and allows new users to discover what Viviti can do for them!

My trial has expired - what now?

If your free trial has expired, all that is needed to continue managing your site with us is to simply choose the hosting package your site is to continue with. We offer an advertisement supported free package, as well as a variety of paid plans.

We hope this free offering has been an enjoyable experience, allowing you to build your website with our powerful but easy to use builder and set of components, and ask that you select a paid hosting package if you enjoyed the features and benefits of your Trial package!

You can review and select one of our plans on the upgrade page of your Account Overview.

What is a Custom package?

A custom package is simply a modified version of any of the standard packages we offer. If you find that you need more limits than are offered by our packages, we can set you up with a custom one - just contact us!

My website has been deactivated! How can I reactivate it?

If your Trial package expired and no action was taken to choose another hosting package, or if your account has been inactive for a sufficient length of time, your website will become inactive.

To reactivate it, simply contact us and we'll get you set up again!

General:

How do I authorize my account?

To complete authorization of your account, simply click the activation link in the e-mail that is automatically sent to you upon completion of the account sign up found on the sign up page. This is sent directly to the address you used in registering this account. Please make sure there are no spam filters or settings that prevent this from reaching you.

Why do I have to authorize my account?

Authorization is just to verify the e-mail address you registered with as a valid one and confirm that you want to complete the registration process. This is a quick and easy last step that confirms you want to create an account with us and that you are not a spam bot.

Does Viviti have an affiliate program?

Viviti does offer an affiliate program, not yet advertised on our site. For more information, please contact us.

Will there be any advertisements on my site?

Ads are not included with any of the paid hosting packages. The free hosting package does includes ads which are the means by which we are able to offer a free package. If you have a paid hosting package and ads persist, please check that any third party widgets aren't generating these.

What are your terms of service?

Our terms of service can be found here.

Where can I be informed of new releases, updates and upcoming features?

Our development team maintains a Releases page detailing past and recent changes, as well as future updates complete with release date when available.

For announcements regarding new features and services planned for release but not yet on the releases page, please watch the Viviti Blog!

Do you automatically submit websites to search engine listings?

We don't automatically submit websites to search engines at this time and note that over time, they will locate your website and index it accordingly. If you'd prefer not to wait, you can submit your website manually by visiting the appropriate location on their website. Some good places to submit your site to are:

http://www.google.com/addurl

http://www.bing.com/docs/submit.aspx

http://www.dmoz.org/add.html

We also encourage you to ensure your Site Map in the Website Settings section of the editor is enabled (it is by default).

Does Viviti support Frontpage/external website builders?

No. Because Viviti is a CMS (Content Management System) builder, you are editing all aspects of your website as they appear to an outside viewer and the current state of your website and it's pages will be seen while Using the Website Editor. This is convenient as you do not need to log out of your account or load your page separately to view your changes as you make them. This also means that only the internal builder can be used to manage your pages and no support is offered to external builders.

I have no more e-mail addresses - how can I create another account?

What we would suggest would be to create/use a Gmail account because with one Gmail account you can have as many email accounts as you want!

For example, if your email account is foo@gmail.com you can make as many as you want by adding +addition to it. So these are all valid:

foo+bar@gmail.com
foo+someclient@gmail.com
foo+anotherclient@gmail.com

etc..

And they all go to foo@gmail.com.

Billing:

Which payment types do you accept?

We currently accept Visa and Mastercard credit cards. If you wish to use an alternate payment method, please contact us.

How can I change my billing information?

This is not possible at this time and we are currently working to implement this feature as quickly as possible. If you need to update your billing information, please contact us.

How can I cancel recurring billing?

Recurring billing, or automatic renewal of your paid service upon expiration, can be canceled by clicking the "cancel" link in the "Next billing Date" field within your Account Overview.

How can I receive a refund?

If you are unsatisfied with your purchase, we offer a full refund within the first 30 days of purchase. Of course, we would appreciate to know what you found unsatisfactory so we can work to improve our services. If you're requesting a refund, please contact us and let us know, ensuring you supply your receipt with your request!

Technical:

Which browsers are compatible with Viviti?

We recommend downloading the latest version of Firefox for use with Viviti. It is also compatible with the latest versions of Safari, Google Chrome, and Internet Explorer. Other browsers and earlier versions are supported, but for best use of our services, please try the above first.

If you are receiving a Browser Compatibility Warning when viewing your Account Overview page, we ask that you download the latest version of your browser, or use a browser supported by Viviti.

Is [third party application] compatible with Viviti?

At this time, there is no list of compatible third party applications for Viviti. Typically, if the application requires no server side support and is HTML or Javascript code, it will work without issue. If in doubt, please contact us.

For help in adding third party applications to your website, please see Adding Third Party Web Tools.

Can I use a Viviti Component on a non-Viviti website?

Unfortunately not. Viviti components are compatible with Viviti sites only and we don't offer service code that can be copied and pasted to another website, thus the need for selection of a content location upon choosing a component.

Help:

How do I report a bug or issue?

If you believe you've found a bug or serious issue within your account, please contact us at feedback@viviti.com, tell our support team at the Support Center or use the Feedback & Bug Reports section of the Viviti Forum. If you see an error page showing a capsizing sailboat, there's no need to contact us as we are automatically notified in these cases.