Jigsy FAQ

This page is intended to be a complete list of the Frequently Asked Questions we receive regarding a variety of Viviti questions, whether they be from someone wanting more information before upgrading or creating an account, or a current member needing help accomplishing a task within their account.

Much of this information may be found elsewhere in this Wiki, and some of these questions link to pages throughout it, but this page will serve as a single page resource for the basic questions we receive to assist current and potential members in getting quick answers to their questions.

If you don't see an answer to your question here, please submit it to us at feedback@viviti.com and we will reply with an answer and update this list.

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Hosting:

What do you offer with a paid package?
How much storage and bandwidth is available for my site?
What is the Trial package?
My trial has expired - what now?
What is the Custom package?
I own a domain elsewhere - how do I set it up with Viviti?

General:

Does Viviti have an affiliate program?
Will there be any advertisements on my site?
What are your terms of service?
Where can I be informed of new releases, updates and upcoming features?

Billing:

Which payment types do you accept?
How can I change my billing information?
How can I cancel recurring billing?
How much does it cost to use Viviti?
How can I view my transaction history?

Technical:

Which browsers are compatible with Viviti?
Is [third party application] compatible with Viviti?

Help:

How do I report a bug or issue?
How can I submit a suggestion (new service, feature, etc.)?
How can I get help?

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Hosting:

What do you offer with a paid package?

Paid hosting package users enjoy a variety of benefits not available to those with Free and Trial packages.

Current plans and pricing can be found at http://viviti.com/about/pricing

If you're logged into your account currently, this address will get you there: http://viviti.com/account/plans

We think you'll find we offer excellent value for each hosting package and that they are an affordable solution to your website hosting needs. As these prices and terms are subject to change, they will not be replicated here, but the most current available packages can be viewed per the above links.

What is the Trial package?

We created the Trial package to give new members a sense of what a paid hosting package can offer as the Trial package has many of the features paid members enjoy.

This ad free package is available to new subscribers free of charge for the first 14 days as they begin the process of building a website with us. After this time, we ask that they choose from one of our free or paid packages.

We hope this package makes for an enjoyable first experience with Viviti and allows new users to discover what Viviti can do for them!

My trial has expired - what now?

If your free trial has expired, all that is needed to continue managing your site with us is to simply choose the hosting package your site is to continue with. We offer an advertisement supported free package, as well as a variety of paid plans.

We hope this free offering has been an enjoyable experience, allowing you to build your website with our powerful but easy to use builder and set of components, and ask that you select a paid hosting package if you enjoyed the features and benefits of your Trial package!

You can review and select one of our plans on the upgrade page of your Account Overview.

What is the Custom package?

A custom package is simply a modified version of any of the standard packages we offer. If you find that you need more limits than are offered by our packages, we can set you up with a custom one - just contact us!

General:

Does Viviti have an affiliate program?

Viviti does offer an affiliate program, not yet advertised on our site. For more information, please contact us.

Will there be any advertisements on my site?

Ads are not included with any of the paid hosting packages. The free hosting package does includes ads which are the means by which we are able to offer a free package. If you have a paid hosting package and ads persist, please check that any third party widgets aren't generating these.

What are your terms of service?

Our terms of service can be found here.

Where can I be informed of new releases, updates and upcoming features?

Our development team maintains a Releases page detailing past and recent changes, as well as future updates complete with release date when available.

For announcements regarding new features and services planned for release but not yet on the releases page, please watch the Viviti Blog!

Billing:

Which payment types do you accept?

We currently accept Visa and Mastercard credit cards. If you wish to use an alternate payment method, please contact us.

How can I change my billing information?

This is not possible at this time and we are currently working to implement this feature as quickly as possible. If you need to update your billing information, please contact us.

How can I cancel recurring billing?

Recurring billing, or automatic renewal of your paid service upon expiration, can be canceled by clicking the "cancel" link in the "Next billing Date" field within your Account Overview.

Technical:

Which browsers are compatible with Viviti?

We recommend downloading the latest version of Firefox for use with Viviti. It is also compatible with the latest versions of Safari, Google Chrome, and Internet Explorer. Other browsers and earlier versions are supported, but for best use of our services, please try the above first.

If you are receiving a Browser Compatibility Warning when viewing your Account Overview page, we ask that you download the latest version of your browser, or use a browser supported by Viviti.

Is [third party application] compatible with Viviti?

At this time, there is no list of compatible third party applications for Viviti. Typically, if the application requires no server side support and is HTML or Javascript code, it will work without issue. If in doubt, please contact us.

For help in adding third party applications to your website, please see Adding Third Party Web Tools.

Help:

How do I report a bug or issue?

If you believe you've found a bug or serious issue within your account, please contact us at feedback@viviti.com, tell our support team at the Support Center or use the Feedback & Bug Reports section of the Viviti Forum. If you see an error page showing a capsizing sailboat, there's no need to contact us as we are automatically notified in these cases.